Digital Revolution for Pension Funds

Definition & Implementation of a Digital Platform in 6 Months

CLIENT

UWP, Swiss pension funds expert firm

SITUATION

The CEO of the client approached Acrea with an idea of providing transparency and self-service capabilities to those insured by pension funds. His goal was to leverage digital technologies to overcome the huge gap between the insured persons and traditional pension funds.

TASK

Implement the CEO’s vision in feasible steps. Market launch of a mobile app for the insured and a self-service portal for the companies of the insured.

 

APPROACH / METHODOLOGY

Following the “Making Digital Work”-approach, Acrea was responsible for:

  1. Business architecture and MVP scope elaboration
  2. Solution concept and solution architecture definition
  3. Overall product owner and project leader role – steering various frontend and backend teams at implementation partners
  4. Architecture roles

OUTCOME / RESULT

Within 6 months a Minimum Viable Product (MVP) was brought to the market.
Since then, customers have been able to initiate business transactions very efficiently using the digital channel - and wherever possible, these have also been dealt with digitally.

Digital Sanitation Pioneers in Africa

Loowatt.com – From Solution Sketch to MVP in 4 Months

CLIENT

Loowatt, a London-based startup that develops waterless toilet technologies for application in Sub-Saharan Africa, where 650 million people lack access to adequate sanitation.

SITUATION & TASK

The executive board of Loowatt approached Acrea with a draft idea for the improvement of customer services and enhancement of data collection using smart phones and QR codes.

An appropriate IT system had to be designed conceptually and a first version was required to be ready for productive use within a few months.

APPROACH

Acrea applied its tried-and-tested ‘Making Digital Work’ approach and took responsibility for the:

  1. Elaboration of the draft solution (processes, actors, objects) at a joint, one-day workshop with the client
  2. Definition of a Minimum Viable Product (MVP)
  3. Technical concept for the solution
  4. Agile implementation of the MVP solution together with a Vietnamese development team
  5. User training and rollout training in Madagascar

OUTCOME

The initial product was implemented within only four months and rolled out at its pilot environment in the capital city of Madagascar.

As a consequence, the coordination of logistics and customer services at Loowatt has been simplified considerably and is now scalable to a large number of customers.

In addition, the new system has significantly improved the quality and detail of the data and thus fulfilled the key traceability requirements.

Making Digital Customer Self Service work

Strategy Definition, Business Case and Implementation

CLIENT

A leading Swiss, international life insurance company. 

SITUATION

As new digital concepts are emerging in the insurance market, the executive board commissioned Acrea with the elaboration of a digital customer self-service strategy. The initial mandate was given by the customer’s Life division. Due to a common brand name, the general insurance business had to be involved and taken into account. Acrea’s mandate was to evaluate the financial, organisational and technical feasibility based on a business case calculation and viable implementation strategies.

APPROACH

Acrea started with a market analysis accompanied by various stakeholder interviews to ascertain the current situation and need. Acrea thus stimulated a debate on principles concerning customer self-services as a foundation for a true multi-channel offering. Acrea then collected customer requirements, discussed their priority and evaluated their feasibility from an organizational and technical standpoint. Based on these insights, an MVP was defined and a business case, target architecture and implementation recommendation provided.

OUTCOME

The customer ultimately received a concise, coherent, cross-divisional opinion on customer self-services, as well as  an implementation-ready plan for an MVP to provide immediate customer value on its digital channel.

Digital Revolution in the Research Business

Definition & Implementation of a Business Model in 9 Months

Client:

Evalueserve, a leading global business research company.

Situation:

The CEO of Evalueserve approached Acrea with his vision of a new digital business model. His goal was to leverage digital technologies to substantially improve customer experience and the efficiency of the research process.

Task:

Implement the CEO’s vision in feasible steps. Launch first product version as soon as possible while maintaining the highest possible quality.

Methodology:

Following the “Making Digital Work”-approach, Acrea led these project steps:

  1. Evaluation of the digital business model (customer needs, solutions, processes and systems)
  2. Solution concept
  3. Proof of concept for the research process automation backend
  4. Partner evaluation
  5. Implementation steering

Outcome:

Within nine months a Minimum Viable Product (MVP) was released to be tested with real customers. Soon after the MVP launch, regular updates ensured that customer feedback was integrated quickly. This was also possible due to a flexible but strategically sound system architecture.

The Acrea-defined backend resulted in a high degree of automation and significant efficiency improvements of the research process.

One year after the MVP, insightBee employed over 80 employees in London, India and Chile and is serving clients across the globe.

Dispersing doubts associated with login-security

Acrea the Security-Artist

Client:

Online-Channel of a large Swiss bank

Situation:

Motivated by media reports and actual security breaches in financial institutions abroad, the bank’s management commissioned an evaluation and possible introduction of a new authentication system for its online banking.

Task:

Evaluate potential alternatives to the existing authentication process, as well as explore considerations pertaining to general security of online banking.

Methodology:

Acrea conducted a comprehensive market analysis of strong authentication means that addressed existing threats and risks. This analysis was undertaken with a focus on the user convenience of mobile banking. The majority of the methods were subjected to a practical test. Finally an ROI analysis was performed on those methods that could potentially improve security. Acrea concluded that at this time the minimal improvement in effective security (a combination of security potential and user convenience) did not warrant the high migration costs.

The next stage included the development of a model for general security improvements of online banking that, in addition to the authentication method, were supported by three further pillars.  A roadmap for all four pillars was developed and recommendations were made for implementation.

Outcome:

The client has the peace of mind, that the his online banking service is adequately protected. At the same time, he has a comprehensive framework showing how security can constantly be improved.

New banking software product line

Product Strategy Definition and Implementation

Client:

Manufacturer of core banking software

Situation:

The client required a proposal for a front-end online banking add-on (or supplement) to its core banking system. New mobile technologies (smartphones, tablets) had resulted in many banks considering a replacement of their existing online banking and our client saw the opportunity to corner a new market.

Task:

Develop a comprehensive strategy for a new online banking product line.

Approach:

Acrea, as Innovation Miner, led multiple market analyses, roughly specified the product line and based on these efforts developed a business case. Furthermore, a prototype conceptualized by Acrea enabled early collection of sales experience and feedback from the target market, which was then incorporated into the end product.

The next stage saw Acrea assume the role of the Transmission Master, supporting the client with conceptual work in the fields of architecture, security and agile project management within a more traditional environment. Acrea then led the implementation of the payment functionality as well as the first successful launch of the new online banking product at a bank.

Outcome:

The client now boasts a pioneering online banking service that is characterized by open, flexible platform architecture with clearly defined functions and open interfaces. The demand for, as well as the continued success of the introductory projects validate the Acrea-developed business case.

Regaining control of a global IAM-initiative

Acrea in action as Factory Optimizer

Client:

Executive-IT-management of a global insurance company

Situation:

Our client’s predecessor had started a global initiative with the objective of improving and simplifying Identity- and Access-Management (IAM)

Task:

Provide the client with an overview of the status of the initiative and suggest potential improvements

Methodology:

Analysis of the status quo (via dozens of interviews, study of documents), stakeholder analysis, requirements and scope analysis were undertaken. A list of measures was prioritized and detailed recommendations for next steps were made. These included recommendations on how to structure the initiative; the scope of initial delivery; a procedure to stabilize the existing services; the target setup for the IAM Center of Excellence (IAM CoE), target architecture and roadmaps.

Result:

The client was able to resume control of the initiative. The measures initiated comprised a balanced mix of rapid, broadly perceivable improvements and long-term asset growth.